Returns Policy

Returns and Problems
Koopser sources specific products on your behalf from verified UK retailers. Because each order is purchased individually to your specification, our returns process works differently from a standard online shop.
If your item arrives damaged
Contact us within 48 hours of delivery by WhatsApp or email. Include a description of the damage and, if possible, photographs. We will work with you to resolve it. Every item we source comes with a UK retailer receipt, which means the original return or warranty process with that retailer is available if needed.
If your item is not what was quoted
If the item delivered does not match what was agreed in your quote, contact us immediately. We will take responsibility and resolve it at no additional cost to you.
If you change your mind
Because we purchase items specifically for you, we are not able to accept returns for change of mind once an order has been placed and the deposit paid. This is why we send you a full quote before you commit to anything — so you can be certain before you pay.
Cancellations
If you wish to cancel before we have placed your order with the UK retailer, contact us as soon as possible. If the item has already been purchased on your behalf, cancellation may not be possible or a partial refund may apply depending on the retailer's own policy.
Contact us
Email: support@koopser.com
WhatsApp (Uganda): +256 742 114191
WhatsApp (UK): +44 7842 959973